yesterday a lady came in not really knowing how to use a computer and wanted help doing her taxes online so I helped her log into the computer open a browser ,It took us a few tries to find the actual site that we had to use, This was my first time doing something like this, Eventually we found the right page and she started inputting her information. we ran into a few problems with putting o in instead of 0 but the friendly error messages helped us out. And after 30 minutes or so we finally got it all done and sent off, She was very grateful of my help and asked for my name and said she would be back if she needed anymore help.
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