This week's success

I had a woman call to book a one-on-one tutorial. When I asked her what she'd like to cover in the tutorial, she told me how she'd like to set up an email account, and wondered... 'Oh, but how much will it cost me to send an email?' Internally tearing up over how adorable she was, I told her 'Oh no, emails are free!'

This morning, she came in and worked with me to get an email address, with great success. At the end of the morning, she said to me, 'What if I have a friend in Ireland? Can I send them an email? How much will THAT cost?'

She's coming back next week, where she'll send her first email, free of charge.

(Success #2: I showed a woman how to copy and paste... She tells me, 'Wow! You're so smart!')