Hi all,
Your "how to" videos have been uploaded to youtube. Here is a link to it: https://www.youtube.com/user/kwhregcord/videos
Congraduations on a job well done!
Cheers,
Dougal
28.8.14
27.8.14
Hantsport Success Story
Hi Everyone,
Recently at the Hantsport library I had a patron come in sporting problems with a Windows 8 laptop. The first problem came after an infamous windows update, where she could not get back onto the internet. After some investigation it turned out to be a problem with the proxy settings in her network settings. With that fixed, she left happily. How those settings got changed is a mystery...
A week passed, and she came in with new problems. Now, the computer would start, but there was no screen to speak of. We had to boot the computer in safe mode to get the screen back. After rebooting the PC, all the problems were solved once more; but for how long? She was very satisfied with the results, and couldn't thank me enough.
Using more technical expertise, we were able to successfully get the laptop back up and running where it would have been sent to a tech shop before. This particular success tested my technical skills with computers as well, and I'm glad to see I was capable to troubleshoot such problems.
Recently at the Hantsport library I had a patron come in sporting problems with a Windows 8 laptop. The first problem came after an infamous windows update, where she could not get back onto the internet. After some investigation it turned out to be a problem with the proxy settings in her network settings. With that fixed, she left happily. How those settings got changed is a mystery...
A week passed, and she came in with new problems. Now, the computer would start, but there was no screen to speak of. We had to boot the computer in safe mode to get the screen back. After rebooting the PC, all the problems were solved once more; but for how long? She was very satisfied with the results, and couldn't thank me enough.
Using more technical expertise, we were able to successfully get the laptop back up and running where it would have been sent to a tech shop before. This particular success tested my technical skills with computers as well, and I'm glad to see I was capable to troubleshoot such problems.
Kingsport C@P Site
So as tomorrow is my last day working at the Kingsport C@P site I have to say it has been another great summer with C@P! The last two weeks we haven't seen too many people come in, but anyone that does ask questions and gets the assistance they need. I've really enjoyed meeting all sorts of different people, and having the opportunity to work in such a beautiful location has just been awesome! Another successful summer with C@P !
Windsor Success Story
Hi Everyone,
Recently at the Windsor library I had a couple come in for a one on one session for their ipad and laptop. The ipads were practically new, and had barely been used; naturally they were curious as to how they could use them. We investigated the apps that had been loaded on by default, and slowly began to make it their own. We worked on contacts, e-mail and facetime, then began moving into photos and albums.
We took brief intermissions where we looked at something on the laptop, and then figured out how it could translate to use on the ipad. Slowly and surely, all sorts of questions were answered, and they began to understand how it worked and where they could find what they need.
At the end of the session, they were quite satisfied, and had all their questions answered. They commented, facetiously, "You should come live with us so you can answer any question we have."
All in all, it was a great session where we succeeded to learn how to use an ipad. Through patience, communication, and understanding we succeeded in our endeavor.
Recently at the Windsor library I had a couple come in for a one on one session for their ipad and laptop. The ipads were practically new, and had barely been used; naturally they were curious as to how they could use them. We investigated the apps that had been loaded on by default, and slowly began to make it their own. We worked on contacts, e-mail and facetime, then began moving into photos and albums.
We took brief intermissions where we looked at something on the laptop, and then figured out how it could translate to use on the ipad. Slowly and surely, all sorts of questions were answered, and they began to understand how it worked and where they could find what they need.
At the end of the session, they were quite satisfied, and had all their questions answered. They commented, facetiously, "You should come live with us so you can answer any question we have."
All in all, it was a great session where we succeeded to learn how to use an ipad. Through patience, communication, and understanding we succeeded in our endeavor.
Success Story from the Wolfville C@P Lab #4!
Today I had a wonderful elderly lady come in for a One-On-One Tutorial. She had been in before a few years back to get help with her digital camera but had not been in to the C@P Lab since. In our lesson, we went over some problems she had with iTunes and with the audio books she downloads and listens to on her iPod. I was so impressed with her level of organization (an alphabetized binder of instructions for multiple devices and programs) and her latent skills with operating both her laptops (a large Toshiba and a small Acer). She however, condemned herself for being, "Not very technology oriented." I was amazed, thinking that I barely had to help this woman - who was more than capable of figuring things out on her own given some basic instruction - but she was more than impressed to get some helpful guidance. She asked for some paper and wrote a little thank you note that she asked to be passed on here:
"I just wanted to put on record how helpful I found this tutorial. I am very technology-challenged and the instructor (Rachel) explained things in a way I could understand. Thank you!"
It meant a lot to me for her to insist that she sign and date a scrap piece of paper to authenticate it as an achievement of mine. She was one of the nicest patrons I have met and had the pleasure of having a tutorial with. She stayed for the rest of the hour and chatted with me about all sorts of things, and before she left she made a rather generous donation to the C@P Lab as well, which we told her was greatly appreciated!
Experiences like these are the most enjoyable part of my work here as a C@P Youth Intern - when the public is so gracious and thankful for the presence of the C@P Lab and the volunteers and employees that keep it running. Every patron that comes in and says "Thanks for your help," lights up my day and really validates my work here. So a big thank you to the lady from today and to every one of you friendly patrons that uses the C@P Lab - you rock.
"I just wanted to put on record how helpful I found this tutorial. I am very technology-challenged and the instructor (Rachel) explained things in a way I could understand. Thank you!"
It meant a lot to me for her to insist that she sign and date a scrap piece of paper to authenticate it as an achievement of mine. She was one of the nicest patrons I have met and had the pleasure of having a tutorial with. She stayed for the rest of the hour and chatted with me about all sorts of things, and before she left she made a rather generous donation to the C@P Lab as well, which we told her was greatly appreciated!
Experiences like these are the most enjoyable part of my work here as a C@P Youth Intern - when the public is so gracious and thankful for the presence of the C@P Lab and the volunteers and employees that keep it running. Every patron that comes in and says "Thanks for your help," lights up my day and really validates my work here. So a big thank you to the lady from today and to every one of you friendly patrons that uses the C@P Lab - you rock.
Success Story from the Wolfville C@P Lab #3!
August has been a great month here at the Wolfville C@P Lab, and we've had many repeat patrons and visitors come through that were very fun to catch up with. The protagonist of one of my previous success stories, the Sri Lankan woman who came in for a few hours to get help writing a resume, came back in last week! She remembered who I was and I got another big hug from her as soon as she walked in. She needed help updating her resume so she could apply to one of the local nursing homes for the coming fall. I was surprised at how much her English had improved - come to find out that it was due to her volunteer work at the nursing homes in the area that her vocabulary had gotten so much better. She told me that she loved her job as a volunteer and was applying to work there full time. I was very excited for her and helped her update her resume for her new pursuits.
Seeing her again was a great experience for me, as she was one of my best memories here as a C@P Youth Intern. I wish her luck in her future employments and endeavours and hope to see her again soon!
Seeing her again was a great experience for me, as she was one of my best memories here as a C@P Youth Intern. I wish her luck in her future employments and endeavours and hope to see her again soon!
Always something new
A lady came in to my Cap Site and need help setting up online banking which is something that I didn’t have at the time so it was new to me as well. Now to set up online banking you need a few things like you branch number and security code both of which she didn’t have. Lucky for her the bank was right across the street and lucky for me as it gave me time to update myself with online banking. Turns out it was a pretty simple process and I learned as well as she did how to set up online banking.
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